This Privacy Policy outlines how Brookvale Workwear collects, uses, and protects your personal information when you visit or shop through our website ("the Site"). We’re committed to protecting your privacy and ensuring your information is managed securely and transparently.
Personal Information We Collect We collect the following data to support your shopping experience:
Device Information:
We may gather your browser type, IP address, time zone, and cookie data. As you browse the Site, we also collect data on the pages you visit, products you view, search terms that brought you to us, and how you interact with our content.
Technologies Used:
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Cookies: Small data files stored on your device.
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Log Files: Record actions and collect data like IP address, browser type, and access times.
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Web Beacons, Tags & Pixels: Help us understand how you interact with the Site for analytics and marketing.
Order Information:
When you place or attempt to place an order, we collect details like your name, billing/shipping address, email, phone number, and payment method.
When we refer to "Personal Information," we mean both Device and Order Information.
How We Use Your Personal Information We use your information to:
- Fulfil and manage your orders
- Communicate with you (confirmations, invoices, updates)
- Detect potential fraud
- Provide personalised product recommendations and marketing content (where legally allowed)
- Improve site performance through analytics
Sharing Your Personal Information We only share your information with trusted partners, including:
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Shopify: Our secure eCommerce platform
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Google Analytics: To understand user behavior and optimise site functionality
We may also share data to comply with legal requirements or protect our business interests.
Behavioural Advertising Your information may be used to show you relevant ads across platforms like Facebook and Google. To manage your ad preferences, visit:
- Facebook Ad Preferences
- Google Ad Settings
- Bing Personalized Ads
- Digital Advertising Alliance: DAA Opt-Out
Do Not Track Our Site currently does not respond to Do Not Track signals.
Data Retention We retain your order information for our records unless and until you request its deletion, in compliance with legal and operational obligations.
Changes to This Policy We may update this policy to reflect legal, technical, or business changes. Please review this page regularly for updates.
International Customers We currently only serve Australian customers. Orders from outside Australia may be cancelled.
Contact Us For questions, feedback, or complaints, please contact us:
Brookvale Workwear
Email:
sales@brookvaleworkwear.com.au
Address: 690 Pittwater Road, Brookvale NSW 2100
