We aim to get your order out quickly and delivered reliably, so you
can get back to work without delays.
Click & Collect
Prefer to pick up your order? Choose Click & Collect at checkout. It’s free.
When will my order be ready?
In-stock items are usually ready to collect within 3 hours of ordering. We’ll call or text you as soon as your order is ready. Please wait for our call or text before coming in.
Where do I collect from?
[Store name]
[Street address, suburb, state, postcode]
When can I collect?
Any time during our trading hours.
What do I need to bring?
Please bring your order confirmation (printed or on your phone).
Items not in stock?
If an item needs to be ordered in, we’ll contact you with an expected collection date.
Shipping Methods
All orders are shipped via Australia Post, using
Standard or Express Post services.
Shipping Costs
Free standard shipping Australia-wide on orders
over $99
Orders under $99 incur a flat rate of
$9.95 (Standard Post)
Express Post is available for a flat rate of
$19.95
Estimated Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on
your location and Australia Post network conditions.
Standard Shipping (In Stock): 5–7 business days
Standard Shipping (Pre-Order): Up to 15 business
days
Express Shipping (In Stock): 2–3 business days
Express Post is prioritised by Australia Post, however delivery
timeframes are not guaranteed.
Order Processing & Dispatch
Orders placed before
11:00am AEST (Monday–Friday) for in-stock items
are typically dispatched the same business day
Orders placed after this time, on weekends or public holidays will
be processed the next business day
Pre-order items will be dispatched once they become available
Shipping Locations
We currently ship Australia-wide only and do not
offer international shipping at this time.
Order Tracking
Once your order has been dispatched, you’ll receive a
tracking number via email.
Please allow up to 24–48 hours for tracking updates
to appear.
Delays, Lost or Damaged Items
While we take care to ensure your order is packed and dispatched
correctly, delivery is handled by Australia Post once it leaves our
facility.
If your order is
delayed, lost, or arrives damaged, please contact
us within
5 business days of delivery (or expected delivery)
Our team will work with Australia Post to investigate and resolve
the issue as quickly as possible
